[Liberty Logo]
   
LIBERTY USA 2008 CUSTOMER SATISFACTION SURVEY
 
Please take a few minutes to give us your thoughts.
We are eager to use your feedback so that we can better serve you.
Store Name:
Customer Number:
Your Name:
1. What is your occupation?
Owner
Manager
Clerk
Other:  
2. Have our store level programs (cigarette signs, king candy, Alligator Ice, Multi vendor end cap, pastry rack, Cold Cow Ice Cream, etc.) helped grow your business and profits at the retail level?
Yes
No
Not sure - I do not have access to sales numbers.
 
Comments:
3. Do you plan to purchase from us in the next 2 years?
Yes
No
I do not have authority to make this decision
 
Comments:
4. Please rate our accuracy level with your order:
95% - 100%
90% - 95%
85% - 90%
80% - 85%
 
Comments:
5. What do you like about our new phone system? How can we make it better>
6. Please evaluate our phone system on its user friendliness and userfulness.
Very easy to use and very useful
Easy to use and useful
Not easy to use and not useful
Very difficult to use and not very helpful
Not sure - I do not use the phone system
 
Comments:
7. Is it easy to place your order using your handheld scanner?
Yes
No
 
How can we make it easier/more efficient:
8. Is it easy to check in your order using our Invoice and/or our order check "Packing Slip" that can be found in each tote? (red stickers on white paper)
Yes
No
 
Comments:
9. Please rate the appearance and condition of product as it is delivered to your store:
Good Quality
Low Quality
 
What specific products need to improve?
10. Would you recommend our services to other retailers?
Yes
No
 
Comments:
11. When contacting the customer service department by telephone, what level of service to you receive?
High - Ultimate Customer Service
Above Average - Better than normal customer service
Average - Standard service
Low - More like customer hassle than customer service
 
How can we be better?
12. When contacting the customer service department by telephone, is the customer service representative professional, knowledgeable and polite?
Always
Most of the time
Sometimes
Never
 
Comments:
13. Is your driver professional, knowledgeable and polite?
Always
Most of the time
Sometimes
Never
 
Comments:
14. Is your order delivered on time?
Always
Most of the time
Sometimes
Never
 
Comments:
15. Who is your Sales Representative that visits your store on a monthly or quarterly basis?
 
16. Is your Sales Representative that visits your store professional, knowledgeable and polite?
Always
Most of the time
Sometimes
Never
I do not have a Sales Representative that visits my store
17. Please rate your overall satisfaction with Liberty USA?
Very Pleased
Pleased
Displeased
Very Displeased
 
Comments:
18. Would yo like to receive email and/or mobile alerts on critical product information, recalls, price increased, etc.? If so, please provide us with your email address and mobile phone number. This information will remain confidential and will be used for Liberty USA business purposes only.
Email:  
Mobile #:  ()    - 
Mobile Provider (i.e. AT&T, Sprint):  
19. How would you compare Liberty USA's Services with your other vendors?
20. What would you like us to change?
21. What do you appreciate most about Liberty USA?